– Make quicker, better-informed business decisions without waiting for the new weekly office meeting
– Respond more quickly and effectively to customer request to drive loyalty and keep ahead of your competitors
– Empower your workforce with Smart Communications
Scalable from 10 to 800 users, the NEC Univerge SV9100 is the ideal fit for businesses of all sizes looking for a scalable, feature rich, future proofed and cost effective phone system solution.
Our specialists will work with you to design an NEC SV9100 system that will meet all your business requirements, through product demonstrations and webinars you can discover what features will benefit your business and what won’t, this ensures you only pay for what you need and more importantly get a phone system that’s right for your business.
AdaptiveComms’ phone system engineers are fully accredited to design, deliver and support the NEC SV9100, as experts in their field, our engineers and support staff will proactively maintain and look after your solution for its lifetime.
Intelligent decision making starts with qualified information. The SV9100 comes with a simplified user-licensing structure and future-proof technology that meets the demands of your multi-generational employees. The SV9100 easily integrates with your existing NEC technology and is also capable of supporting future technologies.
Secure Your Communications Easily
NEC has a rich history providing communications technology solutions. We are recognized as having the highest level of customer satisfaction among Unified Communications vendors and industry experts have acknowledged our platforms as having some of the lowest total costs of ownership on the market.
As such, we know that SMBs have distributed work environments. To keep your communications safe and affordable, the SV9100 provides IP failover and advanced security features. It also converges your voice and data networks, so you can reduce your hardware and transmission costs.
NEC’s UC Suite for SMBs delivers the tools that will increase performance throughout your organization. The UC Suite gives you and your employee’s access to the latest productivity enhancing communications applications, such as user presence, instant messaging (IM), white boarding, application sharing, a multimedia softphone, and your UC client.
The UC Suite delivers on the promise of unifying your business’s communications by integrating seamlessly with Microsoft® Outlook® and CRM applications. Our innovative UC Suite ties your organizational communications into your core business processes while also helping to increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction.
With the SV9100 and its UC capabilities, your employees retain ownership of their communications. They set their schedule, and their phone rings accordingly. They launch a meeting or customer service session, and manage it directly from their UC Client. The SV9100 gives your employees exactly what they want—unencumbered communications tools that they control.
UC Applications Include:
> Innovative application that increase efficiency and productivity
> Simplified call management through easy-to-use graphical user interfaces
> User Presence for real-time status and availability of colleagues
> Instant messaging for quick, real-time conversations
> Easy capture/upload of profile pictures to be associated with Busy Lamp Field (BLF) and company directory
> Colour customization of main window and instant message window • Internet browser access to features through UC Web Client
> Microsoft® Outlook® calendar integration
> Simplified call handling for operators and attendants
> Seamless integration with UNIVERGE SV9100 Contact Centre application for contact centre functionality
> Quick access and easy management of messages through the integration with InMail and UNIVERGE UM8000
> Runs on either an SV9100 internal server blade or external server – full functionality either way
Communication between you and your customers should never be difficult. Your customers expect to be able to get in touch with you easily. They don’t want long wait times, and they will demand smart contact capabilities. To be responsive to these needs, your employees must have tools at their disposal that help eliminate long call holds, incorrect call routing, and lost messages.
Maximize Customer Satisfaction
The SV9100’s Messaging solutions are the answer for small and medium businesses wishing to maximize customer satisfaction. As customers call your business, an instruction menu announcement will play, providing them with a choice of dialing options. From there, they can simply direct themselves to the party whom they are calling without an operator ever placing them on hold.
The SV9100’s Messaging solutions automate your communications by providing your business with one voicemail system complete with integrated voice messaging capabilities and automated attendant features. These solutions increase user productivity by providing them with enhanced call control and an easy-to-use management interface.
With the additional productivity features that the Messaging solutions provide, your users will be able to save, delete or keep as new any voice message that has been forwarded to your email system, letting you empower your team to simplify message management and streamline business communications on their own—right from their desktop.
> Conversation Recording
> Answering Machine Emulation
> Fax Detection
> Cascading Message Notification
> Email Notification Save/Delete/ Keep as New Support
> Centralized Voicemail
> Interactive Softkeys
> Message Count Display
> Programmable Voice Prompts
> Download Selected Messages to a PC as .WAV Files
> Message Forwarding
> Remote or Local Message Notification (on or offsite)
Today’s mobile workers depend on communication tools that accommodate flexible workspaces and allow free roaming wherever they are: in the office, or outside of it. The SV9100 gives your staff smart, reliable mobile applications that enhance their ability to provide quality services to your customers.
Stay Connected in Any Location
NEC’s SMB mobility solutions have been designed to give your employees freedom and flexibility through the use of one phone extension and voice mailbox to ensure they never miss another important call.
The SV9100’s SMB mobility solutions allow users to set up their phones to ring the device of their choice. The phone is also set up according to pre-set rules that consider your current status/availability and who is trying to reach you.
Regardless of where you are or who is calling, your office extension will always be your caller ID. And, with the addition of NEC’s Fixed Mobile Convergence solution, you can provide your employees with enhanced in-building and off-site coverage on mobile devices through your corporate Wi-Fi network. It doesn’t matter which mobile solution you choose, your employees will always remain in touch — on any and all Apple® or Android® smart devices — tablet or mobile phone — company provided or personal device — that they are using.
Mobile Features for SMBs Include:
> One-number access
> Single voice mailbox
> Flexible call control
> Management of Mobile Extension calls in progress
> Access to UC functionality: - Presence - Search for contacts by name and view their presence status or simply click to place a call on any mobile device
> Access to key desktop telephone features
The SV9100 Contact Centre and Attendant solutions provide you with all the tools necessary to make each interaction between your business and your customers quick and easy. Between improved response times, reduced abandon rates, lowered operating costs, and increased revenues, both you and your customers will see a rapid return on your investment.
> Distributes call volume evenly among agents
> Efficiently routes callers based on pre-established criteria to the agent that best fits their needs
> Agents can login and out as needed depending on call volume
> Callers have option of leaving a message for agent call back, holding for an agent, or dial another extension/ACD group or voicemail box
> Ability to view status of other agents and queues
> • PC-based Supervisor with Reports improves scheduling efficiency plus compiling, analysing and managing information
> Easily handle calls directly from PC
> Screen-pop notifications display caller information
> Ability to view status of an extension
> Conversations can be recorded, saved, and forwarded as email attachment
Manufacturing, and Transportation based organizations. If you’re looking for a communications solution that meets your industry’s individual needs we’re the people to talk to.
In Your Hotel
A hospitality environment presents the ultimate challenge for customer service employees, and the SV9100 caters to these needs perfectly. With the demand for a mobile, connected workforce growing in the Hospitality Industry; efficient communications are critical to maintaining high-quality guest services. With the SV9100, properties get access to robust hospitality centric offerings. Your staff will be able to be productive regardless of location within the property or off the property—resulting in increased responsiveness to guest needs. The SV9100 integrates seamlessly with many of the common PMS systems already deployed in hotels.
On Your Campus
Campuses are unique when it comes to communications. With the dispersed buildings, faculty and staff, and the increasingly mobile student population, the need for emergency communications, e-learning and robust communications technology that works in conjunction with multiple other technologies is becoming evident. The SV9100 is powerful and versatile enough to support all of a campus’s communications requirements. From unified communications that help increase efficiency and productivity, to contact centre solutions for student services’ inbound calls, the SV9100 is the communications solution that your campus has been searching for.
At Your Doctor’s Office
Communication technology stability is critical to patient health and safety in a doctor’s office. The SV9100 is a smart, secure investment for environments where privacy and responsiveness are of the utmost importance. Our Unified Communications enabled server is secure and safe, meaning that the physicians, nurses, and administrators in your facility can easily stay in contact with each other throughout the day, while patient information remains secure within the hospital’s local communications network. Also, missed appointments will become a thing of the past with the SV9100’s Appointment Reminder application. It enables you to send customized reminders and information to customers – reducing missed appointments and cancellations.
A premium desktop phone for every member of your organization
Running your business on an outdated system or forcing employees to use old devices that are ill equipped to handle their multi-faceted communications needs is bad for business. That’s why the UNIVERGE SV9100 platform supports the latest range of NEC desktop and mobile endpoints, including the DT800/DT400 series terminals, voice over WLAN and IP and Digitally Enhanced Cordless Telephone (DECT) mobile handsets.
Call from your Desk Phone
For those interested in keeping handsets stationary: NEC’s innovative desktop endpoint design is intended to deliver maximum deployment flexibility, while a wide range of choices allow for multiple combinations that fit any and all business niches or personalization requirements.
Call from your Personalized Mobile Phone
For those interested in providing a mobile handset: NEC’s WLAN and DECT telephones give your employees secure, crystal-clear communications as they roam about your company’s premises or anywhere else there is coverage, while providing all of the features and functionality of a desktop phone with standard mobile enhancements such as text messaging, push-to-talk, programmable keys, and integration with third party applications.
Wide-Range of Choices – choose from IP or digital, 2-line keys to 32+ or DESI-less, grayscale, color or touch-screen display, custom keypads, plus more
Customizable function keys – can be adapted to the exact individual requirements of your business
User-friendly interface – little or no staff training required
Wireless Adapter* – allows placement of telephones anywhere within range of wireless network
Bluetooth Connection Adapter* – – enables users to receive and place calls through either their smart device or desktop telephone 1 2 3 4 5
* Adapters supported on certain models