Features

Whisper Announcements | Pre-Connect Message | Divert on Busy | Time of Day/Day of Week | Auto Attendant | Fax to Email | Hunt Groups | Voicemail to Email | Queue | Call Recording

Whisper Announcements

For environments where calls need to be answered in different names, such as call centre or home-workers where the business line is also the home line, a pre call connection message can be played to announce to the call receiver who the call is for, e.g. "This call is for John Smith Handyman Services". This enables the receiver to respond appropriately.

Pre-Connect Message

The caller hears a message before the call rings. This can add reassurance to the caller that they are dealing with a company of substance. For example, "Welcome to John Smith Handyman Services, we are connecting you to an operator, please hold".

Divert on Busy

All businesses hate losing calls. For businesses with busy lines, this can be avoided by trying backup numbers when the main number is engaged, such as sending the call to a home-worker or second office. At additional cost, calls can be routed to mobiles.

Time of Day/Day of Week

Calls can be routed to different locations depending on the time of day or day of week. Typically this is used for out of hours cover and calls can be routed to mobiles at additional cost.

Auto Attendant

This service enables callers to choose which department or branch they would like to talk to. For example, "Welcome to John Smith Handyman Services, please press 1 for sales, 2 for customer services, 3 for accounts" etc.

Fax to Email

Fax to Email allows the user to receive faxes directly into an email inbox as a PDF. This saves on the cost of a fax machine and the associated line rental and enables simpler filing. This service also enables companies with many employees, possibly even mobile employees across many sites to have constant access to a fax service anywhere they can log on to collect emails. No more queuing at the fax machine.

Hunt Groups

A feature that allows multiple telephone lines going into a business to act as a single group, called a hunt group. This type of fallback is a somewhat more complex form of call forwarding. If the line called is busy, the call goes to the next available line.

Voicemail to Email

In the event that a call is not answered in a timely manner, it is possible to have a network based voicemail facility for the caller to leave a message. These messages are then emailed as MP3 files to a pre-determined email address to enable the customer to be called back at the earliest convenient time.

Queue

Callers are held in a queue, with comfort messages, for example “Your call is important to us, please hold” being played until the call is answered. This is typically combined with a Pre-Connect Message to announce that you’re trying to connect them. The queue facility can also tell them how many callers are ahead of them in the queue.

Call Recording

In certain business environments, the obvious one being financial services, it’s typical to hear “calls may be recorded for training and security purposes.” This is to reduce ambiguity over what was agreed, and can stop matters escalating in the event of disputes. It can also be useful in sales environments. Calls are recorded at network level and can be emailed as MP3 files or stored on a secure website for retrieval at a later date.

Cost

Feature	Connection Cost(£)	Rental Cost(£)
Whisper Announcements	19.95	4.99
Pre-Connect Message	4.99	2.99
Divert on Busy	9.99	2.50
Time of Day/Day of Week	29.99	12.99
Auto Attendant	29.99	12.99
Fax to Email	Free	1.49
Hunt Groups	29.99	12.99
Voicemail to Email	9.99	9.99
Queue	4.99	3.99
Call Recording	29.99	9.99