Oak is the UK’s leading specialist developer of telecommunication applications software. Oak Report 09 is a powerful reporting solution for single and multisite users who want to take affordable call logging to the next level of sophistication. It has a full range of customizable reports for cost control, response management, traffic analysis, account code billing and much more.

Store Calls

• Fast retrieval of calls
• High performance SQL database included
• From a single site up to unlimited sites

Collect Calls

• Collection Server running as a Windows Service
• All telephone systems supported
• Local collection
• Remote collection, direct or IP buffer

Search for Calls

• From a single site up to unlimited sites
• Date, Day, Time, inclusive or exclusive
• Group, Extension, Line, Phone, CLI, DDI, Account
• Cost, Duration, minimum and maximum

Historic Report Types

• Full range of Cost Control reports
• Full range of Response Management reports
• Full range of Traffic Analysis reports
• Full range of Account Code Billing reports
• style presentation with graphs
• Group / Department style presentation with graphs
• Itemised style call presentation

Historic Report Viewing Options

• Preview on screen with print option
• Export in PDF, HTML, CSV & Word formats
• Run reports automatically and deliver by email

Live Report Types

• Statistics Server running as a Windows Service
• View Call activity
• View Alarm activity, with immediate notification
• View Fraud activity, with immediate notification
• Summary style presentation with graphs
• Itemised style call presentation
• Notification by Screen Popping, SMS, or email

Installation

• Includes full range of carrier costing tables
• Helpdesk support available
• Remote diagnostic support available

If you would like to find out more information on an Oak Call Logging solution for your business please call 0800 634 8889, or fill in the enquiry form below.