Established in 1991 WCG specialises in the development of call management and call logging systems. Their specialist teams have developed and support our two business telephony products, the ELEPHANT CALL MANAGEMENT SYSTEM and RHINO. The ELEPHANT CALL MANAGEMENT SYSTEM is globally recognised as the industry defacto standard.

Allocate Call Costs

• Produce comprehensive reports that identify and allocate call charges to the appropriate department.
• Measure company and department expenditure.
• Allocate account codes to clients, projects or jobs
• Allocate call costs to various cost centres
• Allocate authorisation codes to restricted phones.
• Produce telephone bills for clients or external parties.
• Log all calls regardless of whether or not the extension or account code is defined.

Fraud
Fraudsters can hack into a telephone system and generate expensive calls to anywhere in the world including Inmarsat and Premium numbers.
The ELEPHANT CALL MANAGEMENT SYSTEM enables you to take the appropriate action by:

• Determining telephone numbers that identify unauthorised calls
• Highlighting fraudulent through dial and trunk to trunk calls
• Tracing malicious and nuisance calls
• Automatically generate email alerts when suspicious activity is encountered
• Identifying illicit calls to and from competitors
• Tracing malicious and nuisance calls
• Specifying acceptable call times and durations

Increase Operator Efficiency

• Monitor call volumes and response times.
• Identify lost calls and identify any shortcomings.
• Identify unanswered calls.
• Analyse operator assisted/DDI distribution of calls.
• Monitor extension utilisation appropriate to position.
• Monitor activity levels to identify staff requirements for different time periods.
• Measure operator performance against set targets.
• Dynamic display/wallboard facility

To find out more about how an Elephant Call Logging Solution can greatly enhance your businesses efficiency and call management please call 0800 634 8889, or fill in the enquiry form below.