Reporting software is designed to manage and improve the use of telecommunications throughout your business; we have Elephant Call Logging and Oak Report 09 packages available with a wide and flexible range of reports that show you exactly what is going on in a format that is easy to understand and tailored to your business.

By introducing Reporting, immediate cost savings of up to 15% on calls can be realised as well as the associated savings in staff time on those calls. As a result, the software can pay for itself within months. Reporting will quickly highlight further immediate savings that can be made by terminating unused lines, redeploying unused extensions and identifying and eliminating unnecessary and private calls.

You can increase customer satisfaction by helping you ensure that all calls are answered quickly and directed to the correct department first time. This can help increase sales by ensuring that telesales activity is as effective as possible. More calls can mean more business opportunities and better customer satisfaction.

You can be alerted quickly to any unusual telephone or trunk activity, thus potential telephone fraud can be recognised early and huge expense avoided.

Through the use of these software packages you can also highlight the opportunity to increase business efficiency by displaying vital call and business information on a wallboard, Oak has got it covered. Report works hard for businesses and call centres of any size, as well as multiple sites.

• Reduce Costs - See an immediate reduction of up to 15% in call costs and drive continuing improvements in costs.
• Retain Customers - Impress callers by answering their calls quickly and handling their calls effectively.
• Increase Sales - Ensure increased levels of telesales activity are being made to drive new sales.
• Improve Performance - Work with staff to develop their telephone and telesales techniques.
• Detect Fraud - Identify potential telephone fraud early and avoid huge expense.
• Work smarter - Reveal new opportunities to improve the way you do business.

	Oak Call Logging is a sophisticated software tool packed full of features designed to monitor incoming and outgoing calls to help increase efficiency.
	Elephant Call Logging is a simple to use software tool designed to monitor calls and costs.